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Cannot Power On the VR Headset

Tim Fitzpatrick
  • Updated

Try the following steps:

  1. Using a charger and cable, please plug in the HMD and wait for about 15 seconds. Then, press the power key of headset to check whether it can be powered on. If it does power on, charge the headset until the battery is full.
  2. If the device does not power on, please repeat Step 1 using another compatible cable or charger (the type used for mobile devices should be compatible). If the device does power on, the original cable or charger is broken and should be replaced.
  3. If the device still cannot be powered on, please contact us here.