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Cannot Charge the VR Headset

Tim Fitzpatrick
  • Updated

Try the following steps:

  1. Using a charger and cable, please plug in the device that will not power.
  2. If the battery voltage is too low, the HMD may not be charged, so be sure to leave the original charging cable in the headset for battery activation. Check inside the headset again after 15 minutes.
  3. If you still do not see a battery charge indicator after 15 minutes, please try another compatible charger (a mobile phone charger should work) and repeat steps 1 and 2.
  4. If you still are unable to get the headset to charge, please contact us here.