Our 4-step guide for using Ikona VR devices in dialysis clinics
Step 1. Identifying Super Users
After receiving your Ikona VR Kit, you will need to identify a Primary and Secondary Super User.
A Super User is a designated member of your team who will show staff and patients the VR content. They are your internal champion of VR-based experiences and can be any member(s) of your team who are interested, comfortable and excited to support patient education.
This person will also be able to help troubleshoot any issues that may arise to help ensure a consistent user experience for patients and staff. The Super Users will play an important role in the success of VR at your clinic. (Note: Let us know who you've nominated using this form.)
When you have identified your Super Users, move on to Step two.
Step 2. Getting familiar with your device
Have your Super Users get familiar with operating and setting up the VR headset for patient education experiences. See our Instructions for VR Device Operation for more information on using the VR device.
A Quick Start Guide with Care & Cleaning Instructions is included in your VR Kit materials and is also available here.
When your Super Users are feeling comfortable with the VR device, move on to Step three.
Step 3. Getting your team involved
Once your Super Users are ready and prepared to facilitate the VR experience for your staff and patients, it's time to get your team involved! NOTE: This should be done within one week of getting your Super User up and running.
Best Practices Seen in Clinics:
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Ensuring that all staff have viewed the content fosters clinical staff support
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This is best done by having the Super User ensure each staff member gets to experience viewing the content in the same manner the patients will.
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During these interactions, the Super User will be able to get comfortable with facilitating the experience for upcoming patient interactions.
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This is a great time to identify any issues that may result in a poor experience for your patients and fine-tune your process.
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Practice exercising an established infection control process to ensure that your staff are compliant with your regulatory entity’s requirements. (For more tips see our Infection Control recommendations)
Once your Super Users have helped your entire clinical staff team experience the VR content and have fine-tuned their process for showing patients, move on to Step four.
Step 4. Engaging all stakeholders
Prior to your “Go-Live” date, start engaging all stakeholders. For the clinical setting, this would consist of staff and patients.
Lobby days are always a good way to advertise something new coming. In this case, you would showcase that you will be giving each patient a chance to experience education via a new, cool, and exciting Virtual Reality delivery system.
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This will result in patients being more receptive about participating as they will already be expecting you to offer this. The lobby days will have generated genuine curiosity at this point.
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Staff will all need to watch the content prior to your “Go-Live” date as they will all need to know what content the patents are being shown. This also helps staff to support discussion with patients about the content.
When your Super Users have helped your patients and staff experience the VR content on the treatment floor, you are officially up and running!
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Need help getting up and running?
If your Super Users run into any issues or need support, we are here and happy to help. This online resource hub and our Ikona Learning Experience Team are available when you need us.
