Tim Fitzpatrick

Tim Fitzpatrick

Hi there! I am the CEO at IKONA. I started the company after my own patient experience while I was in the Navy. We hope you find everything you need here and on our platform. We are here for you, please reach out with any questions - we're here to help you thrive throughout your journey.

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Activity overview

Latest activity by Tim Fitzpatrick
  • Tim Fitzpatrick created an article,

    Spots On VR Headset Screen

    I see spots or stuck pixels on my screen, what do I do? Usually this is indicative of sun or light damage. These spots are typically yellow but are sometimes blue/ white. The spots can vary in size...

  • Tim Fitzpatrick created an article,

    Do Not Expose Lenses To Direct Sunlight

    Exposure to direct sunlight for less than 1 minute may cause permanent yellow spots on the screen.   Sun Damage The headset is designed for use indoors. Avoid placing the headset in direct sunl...

  • Tim Fitzpatrick created an article,

    Powering Down Headset

    At the end of the session, press and hold the   POWER button for a full 3 seconds until the screen goes black. The Controller will go to sleep on its own. To ensure the headset is charged and ready...

  • Tim Fitzpatrick created an article,

    Connecting To WiFi

    To Connect to WiFi Select the WiFi icon  in the lower center of the Home menu. Select your network, enter your password, and press CONNECT.

  • Tim Fitzpatrick created an article,

    Powering On Headset

    Powering On Hold the    POWER button on the bottom of the headset and wait for the blue LED light to turn on. The BLUE loading screen will appear in the headset followed by the Home Menu.

  • Tim Fitzpatrick created an article,

    Adjusting Volume On Your Headset

    First, we suggest using headphones if you are in a busy or noisy area. Any pair of headphones with a 3.5mm audio jack will work. Check to make sure the audio pin is properly inserted into the audio...

  • Tim Fitzpatrick created an article,

    The Hand Controller Does Not Work

    Try the following steps: Restart the Headset and hand controller. The hand controller’s battery might be low, and may need to be replaced / charged. If the Hand controller’s battery is not low, c...

  • Tim Fitzpatrick created an article,

    Cannot Charge the VR Headset

    Try the following steps: Using a charger and cable, please plug in the device that will not power. If the battery voltage is too low, the HMD may not be charged, so be sure to leave the original ...

  • Tim Fitzpatrick created an article,

    Cannot Power On the VR Headset

    Try the following steps: Using a charger and cable, please plug in the HMD and wait for about 15 seconds. Then, press the power key of headset to check whether it can be powered on. If it does po...

  • Tim Fitzpatrick created an article,

    What should I do if I cannot find, or pair to, the hand controller?

    Follow these steps: First, ensure that the batteries do not need to be replaced. If battery level is low, then replace with new batteries. Power on VR headset, and do the following: From the home...